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Medical/Legal Quality Assurance Records Specialist

Job Description:
The Medical/Legal Quality Assurance Records Specialist is responsible to QA medical/legal records and assist in managing our Medical Records vendor. The Medical/Legal Quality Assurance Records Specialist’s primary responsibility is to ensure all medical/legal records are completed in a timely manner, at a high level and uploaded timely to the physicians. The specialist should look for ways to improve throughout, quality, customer service quality while reducing costs. Specialist should also support CME physicians with questions and issues. If an issue arises, the specialist should report it to the manager and step in to assist or solve the issue. Travel is not required.

• Assist in managing the medical records vendors/contractors
• Support staff and physicians with any questions and issues
• Check to make sure all staff and physicians support requests and issues are being timely attended
• Escalate issues to Manager and when necessary to VP of Operations
• Look for ways to improve services
• Generate ideas to improve quality and turnaround time
• Train new staff, contractors and vendors
• Oversee vendor metrics
• Manage medical records vendors/contractors
• Maintain a positive attitude
• Motivate staff/vendors/contractors
• Triage and problem solve any issues that arise
• Manage medical/legal documentation and projects

• Bachelor’s Degree preferred
• Proficient in Microsoft Word, Excel and Google Suite
• Ability to multi-tasks and problem solve
• Great customer service and communication skills
• Strong analytical skills and result-oriented

Job Type: Full-time

Salary: $50,000.00 to $60,000.00/year

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